Enhancing the User Experience: How Agencies Leverage IT to Improve Mission Outcomes

By providing the hardware alongside IT services for customers, the NASA End-user Services and Technologies (NEST) Program enables NASA’s complex missions. Through NEST, Leidos secures, protects and postures NASA to be more efficient and effective with leading-edge, cloud-enhanced technical solutions. By staying abreast of the technology trends, Leidos is able to offer secure, affordable and reliable solutions to the Agency.   

Leidos provides an enhanced IT experience that is available to all, including government customers who expect the same easy, flexible, end-user experience as they do in their personal life. For example, NEST brings enhanced walk-up IT services through its SpaceBar offering. With a focus on the customer experience, NASA employees and contractors can receive quick IT fixes and test available equipment in a storefront atmosphere. 

“It’s been almost two years since the pandemic hit. As a Program Manager of an Enterprise Contract, I couldn’t be prouder of how my team rose to the challenge," NEST Program Manager Nate Apodaca said. "NEST adapted to the situation and revised our processes to support the new normal. We were pivotal in the transition of 3500+ onsite employees to be able to work from home. Our revised processes enabled our technicians to continue refresh efforts by embracing our new cloud backup solution and we perfected our tools and communication with users to fit this new, remote world. I am tremendously proud of the work we did to keep our customer’s prestigious internship program functioning. In anticipation of the large numbers forecasted for the 2020 Summer Internship Program, the NEST team worked hand-in-hand with our customers to identify quantities of devices needed during worldwide supply chain issues. We changed our tools to enable remote opportunity for collaboration and we coordinated with different organizations that support the Agency to allow the brilliant minds of tomorrow an opportunity at the Agency today.”

“I appreciate the saying ‘You only have one chance to make a first impression, and by ensuring incoming interns and our customers have the tools and the services to support their mission makes me delighted to play a small part in enabling NASA’s Mission,” Apodaca continued. 

In the end, NEST delivered on what IT should be – seamless, transparent and always there when you need it.  

The beauty of IT is that it will continue to evolve and improve. With a pulse on technology, proven processes and unwavering dedication to our customers, Leidos guarantees IT will become an enabler so our customers can focus on the mission.

Click here to learn more about NASA End-User Services and Technologies solution.

To discover how Leidos can help your organization modernize your network, please visit Leidos.com/modernize.